ShiftCare now allows online payments for invoices directly through Stripe. By connecting your account to Stripe, a secure payment link will automatically be generated every time you create an invoice, making it easier and more convenient for clients.
Connecting Your Stripe Account
To start accepting payments, you must first connect your ShiftCare account to Stripe.
Navigate to Account > Settings from the sidebar menu.
Scroll down to the Payment Settings section and click 'Connect Stripe'.
You will be redirected to Stripe’s setup page to complete onboarding.
If you already have a Stripe account, sign in to link it.
Fill in the required business details to create a new account.
If needed, you can exit the setup and return to ShiftCare. You can pick up exactly where you left off later.
Once the process is complete, you will be redirected back to ShiftCare and your status will show as Connected.
Payment Link Flow
Once your Stripe account is connected, you do not need to do anything else to generate links.
Create an invoice as you normally would in ShiftCare.
A payment link will automatically be created via Stripe API, and the payment link will be displayed on the invoice page under Payment Methods. Your client can simply click this link to pay.
You will need to check your Stripe account to verify when funds have been received. Once paid, manually update the ShiftCare invoice status to Paid to keep your records accurate.
Disconnecting Your Stripe Account
To disconnect your Stripe Account, please follow the steps below:
Navigate to Account > Settings from the sidebar menu.
Scroll down to the Payment Settings section and click the 'Disconnect' button.
If you wish to reconnect your accoun to Stripe, you can follow the same process as mentioned here: Connecting Your Stripe Account
Frequently Asked Questions (FAQs)
Invoices are being generated in USD instead of AUD after setting up Stripe. How can this be resolved?
This issue is usually caused by an incorrect country or region setting in your Stripe account.
To ensure invoices are generated in AUD, please check the following:
Verify your Stripe account country
Make sure your Stripe account is registered under Australia, as the account’s country determines the default currency.Check your phone number's country code during setup
When creating your Stripe account, ensure the phone number is registered with the correct country code (e.g. +61 for Australia).
If your Stripe account was set up in a different country, you may need to update your account details or create a new Stripe account with the correct country settings.
For further assistance with Setting Up Online Payments with Stripe, please contact our Support team using online chat when you're logged into ShiftCare or email our Support team at support@shiftcare.com.