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Clockin and Clockout
Clockin and Clockout

Mobile app allow staff to clock in and clock out from a shift.

Ian Deshays avatar
Written by Ian Deshays
Updated over a week ago

The clockin and clockout feature will allow users to clock in 3 hours before the shift and clock out 6 hours after the scheduled end time. The clock-in feature won't work if the end time has already passed.

Within the account settings, the office team can enable a location check; if this is enabled, you must also be within 1000 meters of the shift's address.

πŸ’‘ Tip! If you are new to the ShiftCare app then ensure GPS is enabled on your phone. When opening the ShiftCare app, it will check to ensure GPS is enabled; if it is not, the app will prompt you to turn it on.

Once the GSP signal has been established, users are presented with a list of their assigned shifts.

Choosing one of the shifts loads up all of the details, such as the client name and the address of the shift. If the address has been entered correctly, a map of the location will also be displayed.

To clock in, select the button below the Instructions section:

When the clock-in button has been pressed, the user will see the button change to a loading icon. Via an internet connection, the clock-in is registered.

Once the shift has been clocked in, you will see the clock-out button.
Staff can clock out up to 6 hours after the official shift time ends. Actual clock-in and clock-out times will be registered in the user's timesheet. If your office team has enabled the location check, then you will need to be within 500 metres of the address and have GPS enabled on your phone.

πŸ“ Note! If the shift has a mandatory (bolded) task which has not been completed then the system will not allow you to clock out. See more on tasks here.

Once a shift has been clocked-out of and ended by the user, the screen will not show the clockin or clockout buttons.

Troubleshooting clockin and clockout

There are certain circumstances where the clockin and clockout feature will not work. Below is a list of scenarios to help you troubleshoot if this is the case.

  1. The address must be matched to an address Google Maps recognises. When entering the address of the shift Google Maps will match the address to it's known locations. If the shift address cannot be found the clockin and clockout feature will not work.

  2. GPS settings must be turned on and enabled. Users with GPS turned off will be prompted to enable it when opening the ShiftCare app.

  3. If mandatory tasks are not completed for the shift the staff member will not be able to clockout.

Further reading

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