ShiftCare

Everything you need to know about downloading and using the ShiftCare Mobile app

ShiftCare Mobile App - Video Tutorial

Reminders to clock in and clock out of a shift. Within the app you can enable reminders to alert you before a shift is due to begin

Turn on app reminders for shifts

This article will explain how staff could create a shift from the mobile app

How “Add Shifts” works for workers on the app

Learn how to download the ShiftCare app. Carers can install our mobile app on their smartphones for easy access to shift details.

Installing the ShiftCare App on Your Phone

Learn how to view your shift schedule, shift details, and timesheets in the mobile app for better visibility over your work and records.

Accessing the Schedule, Shift Details, Forms, and Timesheets in the Mobile App

Help staff members access client care plans and key information through the ShiftCare mobile app.

Accessing Client Information via the Mobile App

Learn how to clock in and out of shifts in the ShiftCare app, including GPS checks, timing limits, and troubleshooting tips.

Clock In and Clock Out of Shifts from the Mobile App

Learn how to use the mobile app to access the shift to-do list and mandatory tasks

Tasks in schedule

A guide to explain the process of entering and editing care notes when logged into the mobile app.

Add Progress, Feedback, or Incident Notes from the Mobile App

Learn how to add, edit, and manage expenses in the ShiftCare app.

Adding Expenses in the Mobile App

This guide explains how staff use the mobile app to access client notes, including historical shift notes.

How do carer access client progress notes?

View and download your own documents from the ShiftCare mobile app

Staff documents

Mobile App Notifications

This article helps with enabling Location for your Mobile Phone.

How to Enable Location Permission for the ShiftCare Mobile App

This guide explains how to access the Incident Management feature on the mobile app

Submit Incident Report on Mobile App

As a staff member you can add leave requests via the mobile app

Adding leave via the mobile app or web

Never lose your work again. With Auto-Save Drafts, your notes and reports are automatically saved to your device while you’re writing.

Auto-Save Drafts (Mobile App)

Learn how to collect and review client and staff signatures in ShiftCare to verify services, strengthen compliance, and reduce disputes.

Collecting and Reviewing Client and Staff Signatures

Easily manage one-off or recurring unavailability using the ShiftCare mobile app's Availability feature.

Managing Unavailability from the Mobile App

Manage one-off and recurring availability directly from the ShiftCare mobile app.

Managing Availability from the Mobile App

Learn how to complete, update, and track Care Plan tasks and goals from the ShiftCare app during your shifts.

Completing Care Plan Tasks and Goals in the App

Track and manage paid or unpaid shift breaks directly in the mobile app, with clear start and end times and status updates.

Tracking and Managing Shift Breaks in the Mobile App

Track, log, and manage medications in the mobile app to ensure compliance, accurate records, and a clear audit trail.

Medication Management in the Mobile App

When an account is created the user will receive an email invitation to set a password, they must accept to complete the account creation.

Accept your ShiftCare invitation email

Record shifts and clock in or out without internet access. Learn how Offline Mode works and what’s available while offline.

Using Offline Mode in the Mobile App

Learn how admin users can view and manage shifts, staff, clients, and timesheets directly from the ShiftCare mobile app.

Using the Mobile App as an Admin

Track your travel directly from the mobile app. Learn how to log mileage using GPS auto-tracking or by submitting manual readings.

Advanced Mileage Tracking in the Mobile App

Learn how to view, track, and upload your personal compliance documents and access shared company policies from the mobile app.

Accessing Documents in the Mobile App

Andrew

Jas King

Francis Ferrer

The Carer's guide to all things ShiftCare App and Web, from viewing rosters to managing notes and tasks during services.

Mobile App

Phone settings: time zone

Why am I not receiving ShiftCare app notifications?

ShiftCare app country settings requirement for App store or Google Play store

Why I cannot download ShiftCare App?

Why "No Internet Connection" is showing up on my phone?

How can I check version of ShiftCare App?

Shifts in your app are shown at a different time to expected

Why are shifts showing up in different timezone?

Learn how to fix GPS, location, and address issues that prevent staff members from clocking in or out in the mobile app.

Resolving Geo-Location Issues in the ShiftCare Mobile App

Common issues and frequently asked questions to help you resolve mobile app-related problems.

Troubleshooting and FAQs

Find answers and get help from Intercom Support and Community Experts

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