Enabling this setting will change how you invoice your clients. Please make sure you understand the ramifications of the change you are making before enabling this setting
This feature is available on Pro and Premium plans only
What does this setting do?
ShiftCare by default will invoice shifts based on the rostered time you assigned on the shift when creating the shift. When enabling this setting, if you approve a shift based on clock in/out time, and this time differs from your rostered time, the client will be invoiced on the new clock in/out times instead.
Example:
This shift is rostered as 10am-4pm for Assistance with Self Care Activities Standard:
However, the staff member had to stay back due to an issue that occured on the shift, and didn't finish work until 4:45pm. I have approved the shift to use the clock in/out times to ensure the staff member is paid the additional 45 minutes:
Without this new setting on, this would have resulted in the client being charged for 6 hours of time, but the staff member being paid for 6.75 hours of time.
With this new setting, the client will now be invoiced for 6.75 hours of time, reflecting the change in the shift because the staff member clocked out late - (there is no need to edit the shift to change the rostered time):
NOTE: At this stage, this will not work for shifts with more than one staff member, or split shifts with multiple charges (you will need to edit the shifts to reflect any changes in invoicing required)
We have also updated the billing report, so that before generating your invoices, you will see how it is going to invoice your client:
How to enable
To enable this feature, please navigate to Account > Invoice Settings - you will see the setting to toggle on there
