Overview

NDIS has two separate situations where travel can be claimed. One is for the travel time to an appointment or service, and the other to account for travel cost per Km related to the service or shift. See NDIS website.

  • Provider/Carer travel. "If agreed by participants, providers can claim for the time spent travelling to each participant, for core supports."
  • Participant/Client transport. "From March 2020, you can use the participants plan’s support funding to pay registered providers transport costs when they are transporting the participant to and from a number of community activities funded in their NDIS plan including employment and higher education."

For how to import the latest NDIS price guide to your account see this article.


Provider Travel 

Based on information taken from the NDIS website for prices guides and pricing. If agreed by participants/clients, providers can claim for the time spent travelling to each participant/client, for core supports.

The support items that allow travel to be claimed are marked "Y" under the travel column in the Support Catalogue.

Only the actual travel time can be claimed, up to a maximum of:

  • 30 minutes within city areas (MMM 1–3)
  • 60 minutes in regional areas (MMM 4–5).

Before providers/carers can charge for travel, they must first discuss and get agreement on any changes with the participant. Once an agreement is reached, providers will need to update the relevant shifts reflect the changes agreed. 

To claim provider travel in this manner you must use the same support item code for the service provided during that appointment. 

The best way to claim this type of travel is by using the split shit function. You can split a clients shift up so that the various portions are easily identifiable. 

See article on how to edit a shift and our article on how to split a shift.


Participant Transport (March 2020 Update)

Based on information for the NDIS website on understanding the price guide, from March 2020, you can use the participant/client plan’s support funding to pay registered providers transport costs when they are transporting the participant/client to and from a number of community activities funded in the participants NDIS plan including employment and higher education.

While these are not price controlled, the NDIS Price Guide outlines reasonable levels of costs that providers can claim for:

  • up to $0.85 a kilometre for a vehicle that is not modified for accessibility
  • up to $2.40 a kilometre for a vehicle that is modified for accessibility or a bus
  • other forms of transport or associated costs up to the full amount, such as road tolls, parking, public transport fares

This does not allow for payment of fines or other similar costs.

Add transport codes to price book

To claim participant transport costs you need to use the transport support item codes while invoicing. After importing the NDIS price guide, you can no see there is an option to add Per Km cost, and Reference Number (Km) for each service.

To edit this, Navigate to price books by clicking the side bar menu Account, then click sub heading Prices.

Find the Price book used for the client you wish to charge transport costs, and click Edit in the top right corner. 

Set the Per Km price you agreed upon, and also add the transport item support code under Reference Number (Km). This will now appear as a separate item on invoices to allow for ease when making claims through your NDIS portal. 

For example, at the time of writing this article, transport support item numbers exist for:

  • Transport 02_051_0108_1_1
  • Specialised Transport To School/Educational Facility/Employment/Community 02_050_0108_1_1

You would enter one of these codes under this area Reference Number (Km) to claim these services as this is required by the NDIS. Then enter the agreed cost in Per Km.

Further reading

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