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I can't log in, the app is not working!
I can't log in, the app is not working!
General Mobile app troubleshooting guide. Android iOS Apple Google Maps Safari Samsung Oppo Telstra Mobile Mac Galaxy iPhone Pixel Password
Ian Deshays avatar
Written by Ian Deshays. Updated over a week ago

HELP! I can't log into the app, my app is crashing, what do I do?

We have all been there, If you are having issues, here are some general tips to troubleshoot smartphone app issues.

  • #1 Restart your phone

  • #2 Clear application data

  • #3 Check storage space

  • #4 Overheating phone

🛑 Password Reset: If you need to reset your password simply follow password reset steps 👈

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#1 Restart your phone

This is THE most common fix for 80% issues

  • hold down the power button until your phone turns off, some models give you the option to select shutdown or restart too.

If your phone is frozen and the power button doesn't work use these methods to restart it.

Apple (iOS8 or higher)

  • Click Volume Uponce

  • Click Volume Down once

  • Hold the Power key for 15 seconds.

Apple (iOS7 or lower)

  • Press the Power key + Volume Down key at the same time for 10 seconds or until the Apple Logo appears.

Samsung

  • Press the Power key + Volume Down key at the same time for 15 seconds or until the Samsung Logo appears.

Sony

  • Press the Power key + Volume Up at the same time for 10 seconds

  • When the phone vibrates, press the power key like normal to turn ON the mobile phone.

Nokia/HMD:

  • Press the Power key + Volume Up at the same time for 15 seconds or until the Android logo appears.

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#2 Clear the application data or cache

This is really helpful and generally deleting the app and reinstalling will work here. When your phone has a lot of apps and data on it it can slow down and cause errors so first you should delete any unnecessary apps and data.

iPhone

  • deleting the app clears the cache. Go to Settings>General>iPhone storage, find ShiftCare app, tap Delete app, tap Delete app again.

Android

  • Open the Settings application on your device.

  • Click Apps Menu

  • Choose Installed Applications

  • Find the ShiftCare Application

  • Select it, navigate to the Storage Tab

  • Tap Clear Storage/ Clear App Data/ Clear App Cache

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#3 Check storage space

Your phone can not operate properly unless you have at least 15% spare storage space. Delete unused apps and files:

  • Delete unused app (filter by date last used)

  • Delete downloads and useless files

  • Move large files to the cloud

  • buy an micro SD card for extra storage space

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#4 Overheating phone

Phones do not operate well in heat, even sitting out in the sun can cause a phone to get to temperatures that are above operating limits.

  • Leave phone in the shade

  • Check charger and charging port for damage, if so contact your manufacturer or buy a new charging cable

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