When you reach your subscription limit for the number of users/staff within your account, you'll get this error message below:
The number of users cannot exceed your maximum subscription limit.
In order to fix this issue, please get in contact with your Account Manager, who can help increase your staff/client subscription limit.
If your role is Admin, you can adjust the number of licenses available by following the steps in this article.
Further reading
For further assistance with Fixing the error message: Number of users can not be greater than max subscription limit, please contact our Support team using online chat when you're logged into ShiftCare or email our Support team at support@shiftcare.com.