Access the Subscription Page
To access your account's subscription page, navigate to Account > Subscription > Details.
📝 Please note that the subscription page is only available to users with the Admin role.
View Your Current ShiftCare Subscription
Your subscription plan and the current billing period's date range can be confirmed here.
You can also see the number of staff user licenses, the number of ShiftCare Connect licenses, and the number of SMS sent in the billing period.
Note: Subscriptions are invoiced in advance, whereas SMS usage is invoiced in arrears, as it is based on usage.
Changing Your ShiftCare Subscription
You have control over your ShiftCare subscription and user licences. To increase or decrease the number of staff users, click the plus or minus button next to the subscription number.
For information on downgrading your subscription plan, please read this guide.
Note: You can decrease up to 5 user licenses per day. If you need to reduce the number of users by more than 5, please reach out to our Support team for further assistance.
US/CA/UK Users
For US/CA accounts, you can change your ShiftCare subscription plan by clicking 'Subscribe Plan'.
Select your desired plan, adjust the number of staff licenses you need, and click 'Buy Plan'.
This is only available for plan upgrades. For information on downgrading your subscription plan, please read this guide.
For Connect licenses, if you want to reduce them, make sure you've unlinked the inactive Connect users and then please contact our support team through our live chat or email us at support@shiftcare.com.
⚠️ When updating your subscription details, please double-check whether you're on a Monthly or Annual plan. For details on how our pro-rata and annual billing work, please refer to this article: How does annual billing work?
Invoices from ShiftCare
Based on your subscription plan and SMS usage, ShiftCare will send invoices to your contact. These invoices can be accessed by navigating to Account > Subscription > Invoices.
Topics that might interest you:
Frequently Asked Questions (FAQs)
Why can’t I see the Subscription menu in my account?
The Subscription page is only available to users with the Admin role, and its visibility also depends on your billing setup.
There are two common reasons why you may not see this menu:
You don’t have Admin access (auto-billing accounts):
Only Admin users can view and manage the Subscription page. Please contact an Admin in your organisation for assistance.Your account is on manual billing:
The Subscription page is not available for manual billing accounts. To make any changes to your subscription, please contact our Support Team.
If you're unsure which billing setup your account is on, feel free to reach out to Support for clarification.
If I add another Admin, will it increase my subscription cost?
It depends on whether you have an available staff seat.
If you already have an unused staff seat in your subscription, adding an Admin will not increase your cost.
If all staff seats are currently used by Active users, you will need to increase the number of staff seats in your subscription. Increasing seats will increase your subscription cost.
To avoid increasing your subscription, you can:
Archive a staff member, or
Set a staff member’s access to No Access
This frees up a seat for reuse.
Which staff statuses count toward my subscription?
The following staff statuses count toward your subscribed staff seats:
Active
Awaiting Response
Pending Review
The following do not count toward your staff seats:
No Access
Archived
Does it cost extra to change a staff member to an Admin role?
No. Changing a staff member’s role (for example, from Support Worker to Admin) does not increase your subscription cost.
Only the number of staff seats affects billing, not the role type.
If I archive a staff member, will my subscription cost automatically decrease?
No. Archiving a staff member frees up a seat, but it does not automatically reduce the number of seats in your subscription.
To avoid being billed for unused seats:
Go to your Subscription page.
Review the number of subscribed staff seats.
Use the minus (–) button to reduce seats if available.
If the minus button is greyed out and cannot be clicked, your subscription is already set to the minimum required based on your current active staff.
I can’t add a new staff member because I’ve reached the limit. How can I fix this?
This means all subscribed staff seats are currently in use.
You can resolve this by either:
Archiving or setting an existing staff member to No Access, or
Increasing the number of staff seats on your Subscription page.
If your account is on a manual subscription and you’re unable to adjust seats yourself, please contact Support for assistance.
Is there a maximum number of staff members per account (e.g., 5 users)?
No. There is no fixed maximum number of staff members per account.
You can add as many staff members as needed, provided your subscription includes enough staff seats.
I increased the number of licenses, but I still can’t add more staff. Why?
Please check which type of license you increased on the Subscription page.
There are two types:
Staff Users – For your internal staff (counts toward staff seats)
Connect Users – For ShiftCare Connect access (family or friends of participants)
If you increase Connect Users instead of Staff Users, you will not be able to add more staff.
To fix this, increase the number of Staff Users instead. If you need to reduce the number of Connect users, please contact our Support team.
For further assistance with Managing Your Subscription: Change Subscription Plan or Increase or Decrease the Number of User Licenses, please contact our Support team using online chat when you're logged into ShiftCare or email our Support team at support@shiftcare.com.