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Managing your subscription - increase/decrease the number of licenses or change plan
Managing your subscription - increase/decrease the number of licenses or change plan

This article covers how to change your subscription - for example reduce/increase the licenses or change the subscription plan

Ian Deshays avatar
Written by Ian Deshays
Updated over a week ago

Access the subscription page

To access the subscription page for your account you should navigate via the menu, Account > Subscription.

📝 Please note that the subscription page is available to those with the Admin role.

View your current ShiftCare subscription

Your current subscription and the start and end date is confirmed on at the top of the subscription page.
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You can see the number of staff user licenses, the number of ShiftCare Connect licenses and how many SMS have been sent in the billing period.
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​Note: Subscriptions are invoiced in advance whereas SMS are invoiced in arrears since this is based on usage.

Changing your ShiftCare subscription

You have control over your subscription and user licences for ShiftCare. To change the number of staff users or ShiftCare Connect users up or down, you should click on the Edit Subscription link towards the top left-hand corner of the screen.

You can add or remove staff user licences or switch subscription plans.

⚠️ When updating your subscription details, please double check whether you're on a Monthly or Annual plan. For details on how our pro-rata and annual billing work, please refer to this article: How does annual billing work?

Invoices from ShiftCare

Based on your subscription and SMS usage ShiftCare will send your contact invoices. These invoices are listed lower on the page, below the subscription module.

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