ShiftCare

A Summary of Changes to the Social, Community, Home Care and Disability Services (SCHADS) Industry Award

SCHADS Award & HR Compliance webinar

What does the Notify Attendance Approval setting do on the staff (carer role) details page control

Notify Attendance Approval - Staff details settings

How to verify carer attendance on a shift in scheduler

Verify Carer Attendance

Learn how to assign, customise, and manage base and custom roles to control access to features and protect sensitive data.

Roles

A guide on how to create "No Access" carers i.e. they won't count towards subscriber fees.

Create "No Access" Carer

Learn how to resend your staff member's invitation to join ShiftCare.

Resend Invitation to Staff Members

An overview of how to invite staff members to use ShiftCare as part of your organisation.

Inviting Staff Members to Use ShiftCare

If new staff member are getting token invalid error, follow this article to re-send the invite and rectify the problem

Re-invite carer/staff to ShiftCare or get a token invalid error?

Send SMS and email messages to staff, track replies, and manage communications.

Staff Communications: Send SMS and Email Messages to Staff

Upload staff Qualifications and documents, enable mobile uploads, and track expired records to maintain compliance.

Managing Staff Documents

Learn how to create and manage staff and client teams in ShiftCare for easier scheduling, communication, and group services.

Teams

Manage the full leave workflow: request, approve, and decline leave requests, plus handle overlapping shifts to keep your roster accurate.

Staff Leave Management

Enable this feature to track the location of your staff when they clock in or out of their shifts. You can chose to enforce a geofence.

Clockin location check

This article helps with how to do Support Coordination services with ShiftCare.

Support Coordination with ShiftCare

Learn how to assign care teams to client profiles.

Attaching Teams to Clients

A guide to help companies that have their carers rostered to different clients in different states during the DST

Carers working across different states during the DST (Daylight Saving Time)

Group your staff into various teams. Teams can be based on skill, client experience, location and so on.

Leveraging ShiftCare’s Teams feature

Learn how to roster staff for office work, admin tasks, meetings, and training sessions using shift types and client profiles.

Rostering Staff for Office or Admin Work, Meetings, and Training

Manage one-off and recurring staff unavailability directly from the Scheduler and avoid conflicts when rostering shifts.

Managing Unavailability from the Scheduler/Roster

Set staff as incompatible with a client to prevent future assignments and job board alerts, with warnings on existing shifts.

Assigning Incompatible Staff Members

Manage one-off and recurring staff availability directly from the Scheduler to match shifts with available staff members.

Managing Availability from the Scheduler/Roster

Learn how to archive and unarchive staff members/carers, including troubleshooting common issues.

Archiving and Unarchiving a Staff Member or Carer

Learn how to set up and manage break time tracking, with options for paid/unpaid, scheduled, or flexible breaks.

Setting Up and Managing Break Time Tracking

Learn how you can clock in and out of shifts, add notes, and manage tasks from the web.

Clocking In and Out of Shifts from the Web

Set and enforce work hour limits to ensure compliance and prevent over-scheduling. Learn how to configure caps and monitor staff hours.

Setting and Managing Work Hour Caps

Learn how to enable clocking in and out of shifts from the web.

Enabling Web Clock In and Out

Learn how to create staff qualifications, assign mandatory staff documents, and monitor compliance across your organisation.

Managing Staff Qualifications and Compliance

Andrew

Paul Slater

Jas King

The complete Admin's guide for managing all carer and office user information and credentials.

Staff and Carers

Trying to access staff or client documents and getting an error

Error: Failed to load PDF document

What happens when the Notify option is selected for a staff member in the Carer section

Notify messages - notify worker a shift has been assigned

You may work for two different providers and use ShiftCare for both organisations. You can use the same email address by modifying your second login email

Use the Same Email Address for Two Service Providers

Return staff or client profile pictures to the default image

Remove photo from Client or Staff Profile

Reset password for your carers or office staff

Reset password for your staff

Email already taken error while adding new staff. How to add carer to your account that has an existing account within ShiftCare?

How can I add carer who already exists in ShiftCare?

Troubleshooting advice on why a worker might be having trouble with the app when starting or ending a shift

Why staff cannot clockin/clock-out of a shift

Staff can accept or decline a shift when you enable the Confirmation required option

What happens when I tick "Confirmation Required" while adding the shift/program?

How can I search staff based on selected criteria?

Why is staff in orange and shift is pending?

When you don't wish to send an invite to the staff until you are fully ready.

How can I add staff without sending a ShiftCare account invite?

How do I know that carer or office user has accepted ShiftCare invitation?

Common issues and frequently asked questions to help you resolve staff-related problems

Troubleshooting and FAQs

Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.