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Manage carers & office users
Manage carers & office users
The complete Admin's guide for managing all carer and office user information and credentials.
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28 articles in this collection
Written by
Gaurav Cheema,
Andras Helyes,
Ian Deshays
and 1 other
Add unavailability through Scheduler
As an office user / admin adding or decline unavailable time booked
Written by
Ian Deshays
Updated this week
Notify Attendance Approval - Staff details settings
What does the Notify Attendance Approval setting do on the staff (carer role) details page control
Written by
Ian Deshays
Updated over a week ago
Verify carer attendance
How to verify carer attendance on a shift in scheduler
Written by
Cécile Caminade
Updated over a week ago
Roles
There are different roles users can have in ShiftCare depending on their access requirements.
Written by
Andras Helyes
Updated over a week ago
Upload forms, policies & procedures for easy access for carers
Through the app carers can access policies & procedures within Document Hub
Written by
Gaurav Cheema
Updated over a week ago
Create "No Access" Carer
A guide on how to create "No Access" carers i.e. they won't count towards subscriber fees.
Written by
Cécile Caminade
Updated over a week ago
Resend invitation to carer
Re send invite to carer to join ShiftCare
Written by
Gaurav Cheema
Updated over a week ago
How to invite carers to use ShiftCare
An overview of how to send carers an invitation link to use ShiftCare as part of your organisation.
Written by
Cécile Caminade
Updated over a week ago
A complete guide to manage carers & office users
A walk-through guide to add/manage staff, carer and office user, profiles, how to create admin or office user. Edit settings or documents.
Written by
Cécile Caminade
Updated over a week ago
Re-invite carer/staff to ShiftCare or getting token invalid error?
If new staff member are getting token invalid error, follow this article to re-send the invite and rectify the problem
Written by
Gaurav Cheema
Updated over a week ago
Carer communications
ShiftCare offers the opportunity to email or SMS staff from within the application.
Written by
Andras Helyes
Updated over a week ago
Carer timesheets
How to access, view, verify carer timesheets. Print, download and approve or reject all.
Written by
Gaurav Cheema
Updated over a week ago
Managing carer documents
A guide outlining steps to upload carer certifications, compliance & qualifications with expiry dates.
Written by
Ian Deshays
Updated over a week ago
Staff access on app to view their documents
Staff can view their certificates and other documents through the app, this article shows you how to enable access to the documents
Written by
Gaurav Cheema
Updated over a week ago
Teams
Manage teams to group staff into various teams. Teams can be based on skill, client experience, location and so on. Simply drag and drop.
Written by
Ian Deshays
Updated over a week ago
Attendance threshold
Manage clockin and clockout thresholds for your cares or care workers
Written by
Andras Helyes
Updated over a week ago
View total hours of the staff per day
This feature allows you to see the Total hours completed by staff on a daily basis.
Written by
Gaurav Cheema
Updated over a week ago
Exporting Verified Timesheets for Payroll Processing
Written by
Gaurav Cheema
Updated over a week ago
Exporting Timesheet to KeyPay / Quickbooks Payroll
Written by
Gaurav Cheema
Updated over a week ago
Exporting Timesheet for MYOB Payroll Processing
Written by
Gaurav Cheema
Updated over a week ago
Trouble Shooting
Reset password for your staff
Reset password for your carers or office staff
Written by
Gaurav Cheema
Updated over a week ago
How can I add carer who already exits in ShiftCare?
Email already taken error while adding new staff. How to add carer to your account that has an existing account within ShiftCare?
Written by
Gaurav Cheema
Updated over a week ago
Why staff cannot clockin/clockout?
Troubleshooting advice on why a worker might be having trouble with the app when starting or ending a shift
Written by
Gaurav Cheema
Updated over a week ago
What happens when I tick "Confirmation Required" while adding the shift/program?
Written by
Gaurav Cheema
Updated over a week ago
How can I search staff based on selected criteria?
Written by
Andras Helyes
Updated over a week ago
MYOB timesheet import error report
Written by
Gaurav Cheema
Updated over a week ago
Why is staff in orange and shift is pending?
Written by
Andras Helyes
Updated over a week ago
How can I add staff without sending ShiftCare account invite?
Written by
Gaurav Cheema
Updated over a week ago