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Manage carers & office users
Manage carers & office users
The complete Admin's guide for managing all carer and office user information and credentials.
33 articles in this collection
Written by
Ian Deshays
and
Andrew
SCHADS Award & HR Compliance webinar
A Summary of Changes to the Social, Community, Home Care and Disability Services (SCHADS) Industry Award
Written by
Andrew
Updated over a week ago
Webinar - Staying Up to Date: Attract, Retain & Engage Your Team
Relieve the anxiety & stress around managing your team as Belinda covers how to get your staff management in tip-top shape.
Written by
Andrew
Updated over a week ago
Add unavailability through Scheduler
As an office user / admin adding or decline unavailable time booked
Written by
Ian Deshays
Updated over a week ago
Notify Attendance Approval - Staff details settings
What does the Notify Attendance Approval setting do on the staff (carer role) details page control
Written by
Ian Deshays
Updated over a week ago
Verify Carer Attendance
How to verify carer attendance on a shift in scheduler
Written by
Ian Deshays
Updated over a week ago
Roles
There are different roles users can have in ShiftCare depending on their access requirements.
Written by
Ian Deshays
Updated over a week ago
Document Hub - upload forms, policies & procedures for easy access for carers
Through the app carers can access policies & procedures within Document Hub
Written by
Ian Deshays
Updated over a week ago
Create "No Access" Carer
A guide on how to create "No Access" carers i.e. they won't count towards subscriber fees.
Written by
Ian Deshays
Updated over a week ago
Resend invitation to carer
Re send invite to carer to join ShiftCare
Written by
Ian Deshays
Updated over a week ago
How to invite carers to use ShiftCare
An overview of how to send carers an invitation link to use ShiftCare as part of your organisation.
Written by
Ian Deshays
Updated over a week ago
A complete guide to managing carers & office users
A walk-through guide to add/manage staff, carers/office users, profiles, how to create admin or office user. Edit settings or documents.
Written by
Ian Deshays
Updated over a week ago
Re-invite carer/staff to ShiftCare or get a token invalid error?
If new staff member are getting token invalid error, follow this article to re-send the invite and rectify the problem
Written by
Ian Deshays
Updated over a week ago
Carer timesheets
How to access, view, verify carer timesheets. Print, download and approve or reject all.
Written by
Ian Deshays
Updated over a week ago
Carer communications
ShiftCare offers the opportunity to email or SMS staff from within the application.
Written by
Ian Deshays
Updated over a week ago
Managing carer documents
A guide outlining steps to upload carer certifications, compliance & qualifications with expiry dates.
Written by
Ian Deshays
Updated over a week ago
Staff access on app to view their documents
Staff can view their certificates and other documents through the app, this article shows you how to enable access to the documents
Written by
Ian Deshays
Updated over a week ago
Teams
Manage teams to group staff into various teams. Teams can be based on skill, client experience, location and so on. Simply drag and drop.
Written by
Ian Deshays
Updated over a week ago
Attendance threshold
Manage clockin and clockout thresholds for your carers or care workers for timesheet approval purposes
Written by
Ian Deshays
Updated over a week ago
Exporting Verified Timesheets for Payroll Processing
Written by
Ian Deshays
Updated over a week ago
Exporting Timesheet to KeyPay / Quickbooks Payroll
Sending timesheet information from ShiftCare to KeyPay or Quickbooks
Written by
Ian Deshays
Updated over a week ago
Exporting Timesheet for MYOB Payroll Processing
Written by
Ian Deshays
Updated over a week ago
Trouble Shooting
Error: Failed to load PDF document
Trying to access staff or client documents and getting an error
Written by
Ian Deshays
Updated over a week ago
Notify messages - notify worker a shift has been assigned
What happens when the Notify option is selected for a staff memeber in the Carer section
Written by
Ian Deshays
Updated over a week ago
Use the same email address for two service providers
You may work for two different providers and both may use ShiftCare. You can use the same email address by modifying your second login email
Written by
Andrew
Updated over a week ago
Remove photo from Client or Staff Profile
Return staff or client profile pictures to the default image
Written by
Andrew
Updated over a week ago
Reset password for your staff
Reset password for your carers or office staff
Written by
Ian Deshays
Updated over a week ago
How can I add carer who already exists in ShiftCare?
Email already taken error while adding new staff. How to add carer to your account that has an existing account within ShiftCare?
Written by
Ian Deshays
Updated over a week ago
Why staff cannot clockin/clock-out of a shift
Troubleshooting advice on why a worker might be having trouble with the app when starting or ending a shift
Written by
Ian Deshays
Updated over a week ago
What happens when I tick "Confirmation Required" while adding the shift/program?
Staff can accept or decline a shift when you enable the Confirmation required option
Written by
Ian Deshays
Updated over a week ago
How can I search staff based on selected criteria?
Written by
Ian Deshays
Updated over a week ago
MYOB timesheet import error report
Written by
Ian Deshays
Updated over a week ago
Why is staff in orange and shift is pending?
Written by
Ian Deshays
Updated over a week ago
How can I add staff without sending a ShiftCare account invite?
When you don't wish to send an invite to the staff until you are fully ready.
Written by
Ian Deshays
Updated over a week ago