FAQs

Frequently Asked Questions

Gaurav Cheema avatar Andras Helyes avatar Ian Deshays avatar +1
44 articles in this collection
Written by Gaurav Cheema, Andras Helyes, Ian Deshays and 1 other

Why can't I set an expiry date or category on an uploaded document?

Allowed document file types: .pdf .docx .doc .jpg .png Expiry, Category and visibility can be set for PDF and Word files only
Cécile Caminade avatar
Written by Cécile Caminade
Updated over a week ago

How to turn off ShiftCare notifications

Office users - Admin, Coordinator & HR roles can subscribe or turn off email notification for shift events
Gaurav Cheema avatar
Written by Gaurav Cheema
Updated over a week ago

Add additional public holidays in account settings

Additional public holiday dates can be added in account settings. Common holidays are set up already.
Cécile Caminade avatar
Written by Cécile Caminade
Updated over a week ago

As an office staff how can I access ShiftCare on the go?

Office staff can easily access ShiftCare on the go from any internet connected device - laptop, tablet, iPad or smartphone
Gaurav Cheema avatar
Written by Gaurav Cheema
Updated over a week ago

Which browser and operating system is compatible with ShiftCare?

Browser and OS compatibility
Gaurav Cheema avatar
Written by Gaurav Cheema
Updated over a week ago

How do I logout?

Logout from ShiftCare admin account
Gaurav Cheema avatar
Written by Gaurav Cheema
Updated over a week ago

I am not receiving change password email?

Not receiving change password email
Gaurav Cheema avatar
Written by Gaurav Cheema
Updated over a week ago

Does ShiftCare support daylight saving changes?

Daylight saving
Gaurav Cheema avatar
Written by Gaurav Cheema
Updated over a week ago

How to filter ShiftCare email notifications?

Email rules to filter out ShiftCare notifications
Gaurav Cheema avatar
Written by Gaurav Cheema
Updated over a week ago

Saving ShiftCare view to pdf on your desktop

Print to pdf
Gaurav Cheema avatar
Written by Gaurav Cheema
Updated over a week ago
Scheduling

How to add NDIS 2020 Prices

How do I add the new JULY 1 2020 prices from NDIS
Cécile Caminade avatar
Written by Cécile Caminade
Updated over a week ago

Cancel or rebook a shift

How to cancel a shift in scheduler or rebook a cancelled shift with the More options button
Cécile Caminade avatar
Written by Cécile Caminade
Updated over a week ago

Why can't I edit a shift?

You cannot edit a shift if it has been invoiced or cancelled.
Gaurav Cheema avatar
Written by Gaurav Cheema
Updated over a week ago

How to update staff attendance within a particular shift?

Deprecated
Gaurav Cheema avatar
Written by Gaurav Cheema
Updated over a week ago

Why is shift time different on carer or client roster/calendar

Shift time vs. carer or client roster
Gaurav Cheema avatar
Written by Gaurav Cheema
Updated over a week ago

Why am I getting Validation Failed when editing program?

Deprecated
Gaurav Cheema avatar
Written by Gaurav Cheema
Updated over a week ago

I keep getting error message that program cannot be edited containing invoiced or cancelled shifts.

Deprecated
Gaurav Cheema avatar
Written by Gaurav Cheema
Updated over a week ago

If carer calls in sick, how can I re-assign shift?

Replacing a carer on shift in scheduler. Drag and drop or edit.
Gaurav Cheema avatar
Written by Gaurav Cheema
Updated over a week ago

Sync your calendar events with ShiftCare

As a staff user, you can subscribe to events, adding your ShiftCare events/shifts to your calendar of choice.
Gaurav Cheema avatar
Written by Gaurav Cheema
Updated over a week ago

Why is Override Award not used for Timesheet when Override Hours is also used in Allowances

Why is override award not used in Timesheet when override hours allowance is chosen
Gaurav Cheema avatar
Written by Gaurav Cheema
Updated over a week ago

How to back date a shift?

(Deprecated) Ability to back date shifts is always useful, in this article you will learn to back date shifts
Gaurav Cheema avatar
Written by Gaurav Cheema
Updated over a week ago