FAQs
Frequently Asked Questions
55 articles
+1Written by Andrew, Ian Deshays, Zefania and 1 other
+1Scrollbar overlaps interface in Chrome
There may be instances where an erroneous scrollbar overlaps part of the ShiftCare user interface and drop down menus (Chrome for Windows)Written by Andrew. Updated over a week ago
Zoom - tips on how to use
At ShiftCare we use Zoom for training and webinar sessions. This article covers the basics of using itWritten by Ian Deshays. Updated over a week ago
When I request a download from ShiftCare, where is notification sent?
Where do export or download notifications get sent?Written by Ian Deshays. Updated over a week ago
Customise categories or types for staff or client documents or shift types & compliance report
Expand the options for Client document categories, Carer competency & qualification categories, Report headings, Shift types, Client typesWritten by Ian Deshays. Updated over a week ago
Why can't I set an expiry date or category on an uploaded document?
Allowed document file types: .pdf .docx .doc .jpg .png Expiry, Category and visibility can be set for PDF and Word files onlyWritten by Ian Deshays. Updated over a week ago
How to manage ShiftCare notifications
Office users - Admin, Coordinator & HR roles can subscribe or turn off email notification for shift eventsWritten by Ian Deshays. Updated over a week ago
Add additional public holidays in account settings
Additional public holiday dates can be added in account settings. Common holidays are set up already.Written by Ian Deshays. Updated over a week ago
As an office staff how can I access ShiftCare on the go?
Office staff can easily access ShiftCare on the go from any internet connected device - laptop, tablet, iPad or smartphoneWritten by Ian Deshays. Updated over a week ago
Which browser and operating system is compatible with ShiftCare?
Browser and OS compatibilityWritten by Ian Deshays. Updated over a week ago
How do I logout?
Logout from ShiftCare admin accountWritten by Ian Deshays. Updated over a week ago
I am not receiving change password email?
Not receiving change password emailWritten by Ian Deshays. Updated over a week ago
Does ShiftCare support daylight saving changes?
Daylight savingWritten by Ian Deshays. Updated over a week ago
How to filter ShiftCare email notifications?
Email rules to filter out ShiftCare notificationsWritten by Ian Deshays. Updated over a week ago
Saving ShiftCare view to pdf on your desktop
Print to pdfWritten by Ian Deshays. Updated over a week ago
