FAQs | ShiftCare Help Center

FAQs

Frequently Asked Questions

54 articles in this collection
Written by Gaurav Cheema and Andras Helyes

Why am I unable to view staff notes in client communication page

Written by Gaurav Cheema
Updated over a week ago

Understanding Addresses in ShiftCare

Written by Gaurav Cheema
Updated over a week ago

Why am I getting Validation Failed when editing program?

Written by Gaurav Cheema
Updated over a week ago

I keep getting error message that program cannot be edited containing invoiced or cancelled shifts.

Written by Gaurav Cheema
Updated over a week ago

How do I know that carer/staff has accepted ShiftCare invitation?

Written by Gaurav Cheema
Updated over a week ago

How to filter out ShiftCare email notifications?

Written by Gaurav Cheema
Updated over a week ago

Can I delete notes that have been entered in Communications?

Written by Gaurav Cheema
Updated over a week ago

Why I cannot see pending shifts in my area?

Written by Gaurav Cheema
Updated over a week ago

Scheduling

Adding brand new shift will not check staff leave until shift is saved

While creating a new Shift, ShiftCare will not block manager from adding staff on leave until you save the shift

Written by Gaurav Cheema
Updated over a week ago

Why cannot shift be clicked or row is highlighted in red or why I cannot invoice a shift?

Written by Gaurav Cheema
Updated over a week ago

Can I delete/cancel/Edit multiple shifts of the program in one go?

Written by Gaurav Cheema
Updated over a week ago

How do I share the details of a Shift with Staff

Written by Gaurav Cheema
Updated over a week ago

Why I cannot edit a shift?

Written by Gaurav Cheema
Updated over a week ago

Why is staff/client time different than shift time?

Written by Gaurav Cheema
Updated over a week ago

How to update staff attendance within a particular shift?

Written by Gaurav Cheema
Updated over a week ago

Troubleshooting GPS for clock-in/clock-out

Written by Gaurav Cheema
Updated over a week ago

If a member of staff calls in sick, can I assign someone else to the shift?

Written by Gaurav Cheema
Updated over a week ago

How to back date a shift?

Ability to back date shifts is always useful, in this article you will learn to back date shifts

Written by Gaurav Cheema
Updated over a week ago

General

Saving pages in ShiftCare to pdf

Written by Gaurav Cheema
Updated over a week ago

How can I check whether invoice has been emailed to client?

Written by Gaurav Cheema
Updated over a week ago

Why is Override Award not used for Timesheet when Override Hours is also used in Allowances

Written by Gaurav Cheema
Updated over a week ago

How do I log out / Where is the sign-out button?

Written by Gaurav Cheema
Updated over a week ago

What browser/operating system is ShiftCare compatible with?

Written by Gaurav Cheema
Updated over a week ago

How Does Daylight Savings work in ShiftCare

Written by Gaurav Cheema
Updated over a week ago

Send Roster to Staff and Clients

Written by Gaurav Cheema
Updated over a week ago

Shift is red when I'm expecting it to be green

Written by Gaurav Cheema
Updated over a week ago

How do I access ShiftCare?

Written by Gaurav Cheema
Updated over a week ago

Why I am not receiving change password email?

Written by Gaurav Cheema
Updated over a week ago

Care Workers

How does system know that carer is unavailable to work?

Written by Gaurav Cheema
Updated over a week ago

What happens if staff forgets to clockout?

Written by Gaurav Cheema
Updated over a week ago

How do I access ShiftCare on my phone?

Written by Gaurav Cheema
Updated over a week ago

Can Staff/Care Worker change their personal details?

Written by Gaurav Cheema
Updated over a week ago

How can Staff add mileage to a Shift

Written by Gaurav Cheema
Updated over a week ago

Clock in and Clock out

Written by Gaurav Cheema
Updated over a week ago

Staff

Can I cancel leave after it is approved?

Written by Gaurav Cheema
Updated over a week ago

How to give ShiftCare access to staff who didn't have access in past?

Written by Gaurav Cheema
Updated over a week ago

Subscription

Why do I get this error message: "Number of users can not be greater than max subscription limit."

Written by Gaurav Cheema
Updated over a week ago

How do I enable Job Board for my account?

Written by Gaurav Cheema
Updated over a week ago

Invoices

How do I send an invoice to someone other than a client's primary contact or carer?

Written by Gaurav Cheema
Updated over a week ago

Can I use Invoices Summary for Bookkeeping purposes?

Written by Gaurav Cheema
Updated over a week ago

How does Tax inclusive and Tax Exclusive work?

Written by Gaurav Cheema
Updated over a week ago

Why is Paid Invoice keep coming up as Overdue/Unpaid?

Written by Gaurav Cheema
Updated over a week ago

How do I send invoice to multiple recipients

Written by Gaurav Cheema
Updated over a week ago

What are my options when client does not receive Invoice email from ShiftCare?

When you email client an invoice from ShiftCare but they do not receive it

Written by Gaurav Cheema
Updated over a week ago

Clients

How do I upload documents?

Written by Gaurav Cheema
Updated over a week ago

Why I cannot see "Pay with Funds" option after generating invoice?

Written by Gaurav Cheema
Updated over a week ago

Why am I unable to change client’s funds?

Written by Gaurav Cheema
Updated over a week ago

Mobile App

How can I check version of ShiftCare App?

Written by Gaurav Cheema
Updated over a week ago

How can I tell if I am using latest ShiftCare App?

ShiftCare latest app version 2.3.9

Written by Gaurav Cheema
Updated today

How do I update ShiftCare App?

Written by Gaurav Cheema
Updated over a week ago

Why are shifts showing up in different timezone?

Shifts in your app are probably showing up for a different timezone

Written by Andras Helyes
Updated over a week ago

Client Access

How do clients/members access ShiftCare?

Written by Gaurav Cheema
Updated over a week ago

How can eligible members/clients request service?

Written by Gaurav Cheema
Updated over a week ago

How to accept client/member invite for ShiftCare?

Written by Gaurav Cheema
Updated over a week ago