FAQs

Frequently Asked Questions

Ian Deshays avatar Andrew avatar Dimas Triaji avatar
57 articles in this collection
Written by Ian Deshays, Andrew, and Dimas Triaji

Scrollbar overlaps interface in Chrome

There may be instances where an erroneous scrollbar overlaps part of the ShiftCare user interface and drop down menus (Chrome for Windows)
Andrew avatar
Written by Andrew
Updated over a week ago

Zoom - tips on how to use

At ShiftCare we use Zoom for training and webinar sessions. This article covers the basics of using it
Ian Deshays avatar
Written by Ian Deshays
Updated over a week ago

When I request a download from ShiftCare, where is notification sent?

Where do export or download notifications get sent?
Ian Deshays avatar
Written by Ian Deshays
Updated over a week ago

Customise categories or types for staff or client documents or shift types & compliance report

Expand the options for Client document categories, Carer competency & qualification categories, Report headings, Shift types, Client types
Ian Deshays avatar
Written by Ian Deshays
Updated over a week ago

Why can't I set an expiry date or category on an uploaded document?

Allowed document file types: .pdf .docx .doc .jpg .png Expiry, Category and visibility can be set for PDF and Word files only
Ian Deshays avatar
Written by Ian Deshays
Updated this week

How to manage ShiftCare notifications

Office users - Admin, Coordinator & HR roles can subscribe or turn off email notification for shift events
Ian Deshays avatar
Written by Ian Deshays
Updated over a week ago

Add additional public holidays in account settings

Additional public holiday dates can be added in account settings. Common holidays are set up already.
Ian Deshays avatar
Written by Ian Deshays
Updated over a week ago

As an office staff how can I access ShiftCare on the go?

Office staff can easily access ShiftCare on the go from any internet connected device - laptop, tablet, iPad or smartphone
Ian Deshays avatar
Written by Ian Deshays
Updated over a week ago

Which browser and operating system is compatible with ShiftCare?

Browser and OS compatibility
Ian Deshays avatar
Written by Ian Deshays
Updated over a week ago

How do I logout?

Logout from ShiftCare admin account
Ian Deshays avatar
Written by Ian Deshays
Updated over a week ago

I am not receiving change password email?

Not receiving change password email
Ian Deshays avatar
Written by Ian Deshays
Updated over a week ago

Does ShiftCare support daylight saving changes?

Daylight saving
Ian Deshays avatar
Written by Ian Deshays
Updated over a week ago

How to filter ShiftCare email notifications?

Email rules to filter out ShiftCare notifications
Ian Deshays avatar
Written by Ian Deshays
Updated over a week ago

Saving ShiftCare view to pdf on your desktop

Print to pdf
Ian Deshays avatar
Written by Ian Deshays
Updated over a week ago
Scheduling

Using a tablet for scheduling

Using a tablet, phone or small screen for scheduling
Ian Deshays avatar
Written by Ian Deshays
Updated over a week ago

Rostering staff for Office, Admin work, meeting or training

How to roster staff who don't work with a client directly, a non face-to-face situation, in an office administration role, or for a meeting
Ian Deshays avatar
Written by Ian Deshays
Updated over a week ago

Why is the entire day on a certain date highlighted yellow in my Scheduler?

Yellow highlight on the entire day.
Dimas Triaji avatar
Written by Dimas Triaji
Updated over a week ago

How to set the date a week or fortnight starts on

You can se the first day of the week the Scheduler calendar starts on
Ian Deshays avatar
Written by Ian Deshays
Updated over a week ago

How to add the latest NDIS prices

How do I add the new prices from NDIA based on the latest pricing arrangement
Ian Deshays avatar
Written by Ian Deshays
Updated over a week ago

Edit shift button is missing, help?

You cannot edit a shift if it has been invoiced or cancelled.
Ian Deshays avatar
Written by Ian Deshays
Updated over a week ago

Why is shift time different on carer or client roster/calendar

Shift time vs. carer or client roster
Ian Deshays avatar
Written by Ian Deshays
Updated over a week ago

If carer calls in sick, how can I re-assign shift?

Replacing a carer on shift in scheduler. Drag and drop or edit.
Ian Deshays avatar
Written by Ian Deshays
Updated over a week ago

Why is Override Award not used for Timesheet when Override Hours is also used in Allowances

Why is override award not used in Timesheet when override hours allowance is chosen
Ian Deshays avatar
Written by Ian Deshays
Updated over a week ago
Subscription

Increase the number of staff licenses - upgrade subscription

A guide on increasing licenses so new staff can be invited
Ian Deshays avatar
Written by Ian Deshays
Updated this week

What happens if your card payment fails

When your subscription is due for renewal the system will automatically process the payment
Ian Deshays avatar
Written by Ian Deshays
Updated this week

Update your payment details for credit card payments of your subscription

Change the account that ShiftCare subscription fees are taken out of and charged to
Ian Deshays avatar
Written by Ian Deshays
Updated over a week ago

What is my subscription date

Your subscription will renew automatically at the end of the billing period - either monthly or annually depending on your subscription type
Ian Deshays avatar
Written by Ian Deshays
Updated this week

Viewing your invoices from ShiftCare

Where to find invoices from ShiftCare regarding your subscription and license costs
Ian Deshays avatar
Written by Ian Deshays
Updated this week

Starting your subscription plan

Beginning your subscription with ShiftCare
Ian Deshays avatar
Written by Ian Deshays
Updated this week

Fix error message: Number of users can not be greater than max subscription limit.

Upgrade subscription to add more carers to your account
Ian Deshays avatar
Written by Ian Deshays
Updated this week

Downgrading your subscription - decrease the number of licenses

This article covers how to reduce your subscription for example reduce the licenses or change the subscription plan
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Written by Ian Deshays
Updated this week

Cancel ShiftCare subscription

Closing down ShiftCare account
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Written by Ian Deshays
Updated this week