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FAQs
Frequently Asked Questions
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59 articles in this collection
Written by
Ian Deshays,
Andrew,
Zefania
and 1 other
Scrollbar overlaps interface in Chrome
There may be instances where an erroneous scrollbar overlaps part of the ShiftCare user interface and drop down menus (Chrome for Windows)
Written by
Andrew
Updated over a week ago
Zoom - tips on how to use
At ShiftCare we use Zoom for training and webinar sessions. This article covers the basics of using it
Written by
Ian Deshays
Updated over a week ago
When I request a download from ShiftCare, where is notification sent?
Where do export or download notifications get sent?
Written by
Ian Deshays
Updated over a week ago
Customise categories or types for staff or client documents or shift types & compliance report
Expand the options for Client document categories, Carer competency & qualification categories, Report headings, Shift types, Client types
Written by
Ian Deshays
Updated over a week ago
Why can't I set an expiry date or category on an uploaded document?
Allowed document file types: .pdf .docx .doc .jpg .png Expiry, Category and visibility can be set for PDF and Word files only
Written by
Ian Deshays
Updated over a week ago
How to manage ShiftCare notifications
Office users - Admin, Coordinator & HR roles can subscribe or turn off email notification for shift events
Written by
Ian Deshays
Updated over a week ago
Add additional public holidays in account settings
Additional public holiday dates can be added in account settings. Common holidays are set up already.
Written by
Ian Deshays
Updated over a week ago
As an office staff how can I access ShiftCare on the go?
Office staff can easily access ShiftCare on the go from any internet connected device - laptop, tablet, iPad or smartphone
Written by
Ian Deshays
Updated over a week ago
Which browser and operating system is compatible with ShiftCare?
Browser and OS compatibility
Written by
Ian Deshays
Updated over a week ago
How do I logout?
Logout from ShiftCare admin account
Written by
Ian Deshays
Updated over a week ago
I am not receiving change password email?
Not receiving change password email
Written by
Ian Deshays
Updated over a week ago
Does ShiftCare support daylight saving changes?
Daylight saving
Written by
Ian Deshays
Updated over a week ago
How to filter ShiftCare email notifications?
Email rules to filter out ShiftCare notifications
Written by
Ian Deshays
Updated over a week ago
Saving ShiftCare view to pdf on your desktop
Print to pdf
Written by
Ian Deshays
Updated over a week ago
Scheduling
Using a tablet for scheduling
Using a tablet, phone or small screen for scheduling
Written by
Ian Deshays
Updated over a week ago
Create recurring shifts but have different staff members assigned each week
How to create recurring shifts, but have different staff members assigned each week?
Written by
Zefania
Updated over a week ago
Rostering staff for Office, Admin work, meeting or training
How to roster staff who don't work with a client directly, a non face-to-face situation, in an office administration role, or for a meeting
Written by
Ian Deshays
Updated over a week ago
Why is the entire day on a certain date highlighted yellow in my Scheduler?
Yellow highlight on the entire day.
Written by
Paul Slater
Updated over a week ago
How to set the date a week or fortnight starts on
You can se the first day of the week the Scheduler calendar starts on
Written by
Ian Deshays
Updated over a week ago
How to add the latest NDIS prices
How do I add the new prices from NDIA based on the latest pricing arrangement
Written by
Ian Deshays
Updated over a week ago
Edit shift button is missing, help?
You cannot edit a shift if it has been invoiced or cancelled.
Written by
Ian Deshays
Updated over a week ago
Why is shift time different on the carer or client roster/calendar?
Shift time vs. carer or client roster, and time discrepancies in the Scheduler
Written by
Ian Deshays
Updated over a week ago
If carer calls in sick, how can I re-assign shift?
Replacing a carer on shift in scheduler. Drag and drop or edit.
Written by
Ian Deshays
Updated over a week ago
Why is Override Award not used for Timesheet when Override Hours is also used in Allowances
Why is override award not used in Timesheet when override hours allowance is chosen
Written by
Ian Deshays
Updated over a week ago
Carers
Someone is both a Carer and Office User
When someone is both a Carer and Office User
Written by
Ian Deshays
Updated over a week ago
Carers working across different states during the DST (Daylight Saving Time)
A guide to help companies that have their carers rostered to different clients in different states during the DST
Written by
Paul Slater
Updated over a week ago
Where do I add or store bank, super, or tax file numbers (TFN) for staff
Written by
Ian Deshays
Updated over a week ago
Paying full or part time staff sick leave
When a staff member calls in sick, you may still need to pay them for the shift and have this entered through payroll
Written by
Andrew
Updated over a week ago
Archive or Unarchive a carer or staff
How to archive and unarchive a carer or staff member and common issues that prevent it
Written by
Ian Deshays
Updated over a week ago
What happens if staff forgets to clockout?
How is timesheet impacted if Clockout is missing
Written by
Ian Deshays
Updated over a week ago
Can carer change their personal details?
Updating your personal details
Written by
Ian Deshays
Updated over a week ago
How do I know that carer or office user has accepted ShiftCare invitation?
Written by
Ian Deshays
Updated over a week ago
Invoices
Creating a No Charge price
How to create a price which doesn't result in charging the client
Written by
Ian Deshays
Updated over a week ago
How do I send an invoice to someone other than a client's primary contact or carer?
Written by
Ian Deshays
Updated over a week ago
Use Invoice summary for bookkeeping purposes?
Creating single journal entry in your accounting system based on invoices generated within ShiftCare.
Written by
Ian Deshays
Updated over a week ago
How do I put two staff on a shift and charge the client for both staff members?
2:1 ratio invoicing. Assign double the staff to a shift and charge the participant for double the staff
Written by
Ian Deshays
Updated over a week ago
How does tax inclusive and tax exclusive work?
Understanding taxes within ShiftCare
Written by
Ian Deshays
Updated over a week ago
Why is paid invoice shown as unpaid or overdue?
Adjust rounding threshold for invoice payment
Written by
Ian Deshays
Updated over a week ago
How do I send invoices to multiple recipients?
Send the same invoice to multiple contacts or emails so they all receive a copy of the invoice
Written by
Ian Deshays
Updated over a week ago
What are my options when client does not receive Invoice email from ShiftCare?
When you email client an invoice from ShiftCare but they do not receive it
Written by
Ian Deshays
Updated over a week ago
Email invoice
Invoice email status or who can email the invoice. What is reply to email for invoices
Written by
Ian Deshays
Updated over a week ago
Clients
Edit, delete or replace notes and images placed in the notes
Progress notes or case notes added by staff or care workers can be edited by Admins or you turn off this function.
Written by
Ian Deshays
Updated over a week ago
Why is shift highlighted in red on client billing report?
When shift is highlighted in red on client billing report
Written by
Ian Deshays
Updated over a week ago
Mobile App
Mobile app events page shows Disabled For Client
The message 'disabled for client' in the events tab of the app is shown
Written by
Ian Deshays
Updated over a week ago
How can I check version of ShiftCare App?
ShiftCare app version
Written by
Ian Deshays
Updated over a week ago
Why are shifts showing up in different timezone?
Shifts in your app are probably showing up for a different timezone
Written by
Ian Deshays
Updated over a week ago
How do I update ShiftCare App?
Updating your ShiftCare app
Written by
Ian Deshays
Updated over a week ago
Subscription
Increase the number of staff licenses - upgrade subscription
A guide on increasing licenses so new staff can be invited
Written by
Ian Deshays
Updated over a week ago
What happens if your card payment fails
When your subscription is due for renewal the system will automatically process the payment
Written by
Ian Deshays
Updated over a week ago
Update your payment details for credit card payments of your subscription
Change the account that ShiftCare subscription fees are taken out of and charged to
Written by
Ian Deshays
Updated over a week ago
What is my subscription date
Your subscription will renew automatically at the end of the billing period - either monthly or annually depending on your subscription type
Written by
Ian Deshays
Updated over a week ago
Viewing your invoices from ShiftCare
Where to find invoices from ShiftCare regarding your subscription and license costs
Written by
Ian Deshays
Updated over a week ago
Starting your subscription plan
Beginning your subscription with ShiftCare
Written by
Ian Deshays
Updated over a week ago
Fix error message: Number of users can not be greater than max subscription limit.
Upgrade subscription to add more carers to your account
Written by
Ian Deshays
Updated over a week ago
Downgrading your subscription - decrease the number of licenses
This article covers how to reduce your subscription for example reduce the licenses or change the subscription plan
Written by
Ian Deshays
Updated over a week ago
Cancel ShiftCare subscription
Closing down ShiftCare account
Written by
Ian Deshays
Updated over a week ago
ShiftCare Connect
How do clients/members access ShiftCare connect?
Overview of how ShiftCare Connect looks for clients, their contacts or third parties to access the client's calendar
Written by
Ian Deshays
Updated over a week ago
How can eligible members/clients request service?
Create shifts through ShiftCare Connect
Written by
Ian Deshays
Updated over a week ago
How to accept client/member invite for ShiftCare Connect?
Connect
Written by
Ian Deshays
Updated over a week ago