FAQs

Frequently Asked Questions

59 articles in this collection
Written by Ian Deshays, Andrew, Dimas Triaji and 1 other

Scrollbar overlaps interface in Chrome

There may be instances where an erroneous scrollbar overlaps part of the ShiftCare user interface and drop down menus (Chrome for Windows)

Written by Andrew
Updated over a week ago

Zoom - tips on how to use

At ShiftCare we use Zoom for training and webinar sessions. This article covers the basics of using it

Written by Ian Deshays
Updated over a week ago

When I request a download from ShiftCare, where is notification sent?

Where do export or download notifications get sent?

Written by Ian Deshays
Updated over a week ago

Customise categories or types for staff or client documents or shift types & compliance report

Expand the options for Client document categories, Carer competency & qualification categories, Report headings, Shift types, Client types

Written by Ian Deshays
Updated over a week ago

Why can't I set an expiry date or category on an uploaded document?

Allowed document file types: .pdf .docx .doc .jpg .png Expiry, Category and visibility can be set for PDF and Word files only

Written by Ian Deshays
Updated over a week ago

How to manage ShiftCare notifications

Office users - Admin, Coordinator & HR roles can subscribe or turn off email notification for shift events

Written by Ian Deshays
Updated over a week ago

Add additional public holidays in account settings

Additional public holiday dates can be added in account settings. Common holidays are set up already.

Written by Ian Deshays
Updated over a week ago

As an office staff how can I access ShiftCare on the go?

Office staff can easily access ShiftCare on the go from any internet connected device - laptop, tablet, iPad or smartphone

Written by Ian Deshays
Updated over a week ago

Which browser and operating system is compatible with ShiftCare?

Browser and OS compatibility

Written by Ian Deshays
Updated over a week ago

How do I logout?

Logout from ShiftCare admin account

Written by Ian Deshays
Updated over a week ago

I am not receiving change password email?

Not receiving change password email

Written by Ian Deshays
Updated over a week ago

Does ShiftCare support daylight saving changes?

Daylight saving

Written by Ian Deshays
Updated over a week ago

How to filter ShiftCare email notifications?

Email rules to filter out ShiftCare notifications

Written by Ian Deshays
Updated over a week ago

Saving ShiftCare view to pdf on your desktop

Print to pdf

Written by Ian Deshays
Updated over a week ago

Scheduling

Using a tablet for scheduling

Using a tablet, phone or small screen for scheduling

Written by Ian Deshays
Updated over a week ago

Create recurring shifts but have different staff members assigned each week

How to create recurring shifts, but have different staff members assigned each week?

Written by Zefania
Updated over a week ago

Rostering staff for Office, Admin work, meeting or training

How to roster staff who don't work with a client directly, a non face-to-face situation, in an office administration role, or for a meeting

Written by Ian Deshays
Updated over a week ago

Why is the entire day on a certain date highlighted yellow in my Scheduler?

Yellow highlight on the entire day.

Written by Dimas Triaji
Updated over a week ago

How to set the date a week or fortnight starts on

You can se the first day of the week the Scheduler calendar starts on

Written by Ian Deshays
Updated over a week ago

How to add the latest NDIS prices

How do I add the new prices from NDIA based on the latest pricing arrangement

Written by Ian Deshays
Updated over a week ago

Edit shift button is missing, help?

You cannot edit a shift if it has been invoiced or cancelled.

Written by Ian Deshays
Updated over a week ago

Why is shift time different on the carer or client roster/calendar?

Shift time vs. carer or client roster

Written by Ian Deshays
Updated over a week ago

If carer calls in sick, how can I re-assign shift?

Replacing a carer on shift in scheduler. Drag and drop or edit.

Written by Ian Deshays
Updated over a week ago

Why is Override Award not used for Timesheet when Override Hours is also used in Allowances

Why is override award not used in Timesheet when override hours allowance is chosen

Written by Ian Deshays
Updated over a week ago

Carers

Someone is both a Carer and Office User

When someone is both a Carer and Office User

Written by Ian Deshays
Updated over a week ago

Carers working across different states during the DST (Daylight Saving Time)

A guide to help companies that have their carers rostered to different clients in different states during the DST

Written by Dimas Triaji
Updated over a week ago

Where do I add or store bank, super, or tax file numbers (TFN) for staff

Written by Ian Deshays
Updated over a week ago

Paying full or part time staff sick leave

When a staff member calls in sick, you may still need to pay them for the shift and have this entered through payroll

Written by Andrew
Updated over a week ago

Archive or Unarchive a carer or staff

How to archive and unarchive a carer or staff member and common issues that prevent it

Written by Ian Deshays
Updated over a week ago

What happens if staff forgets to clockout?

How is timesheet impacted if Clockout is missing

Written by Ian Deshays
Updated over a week ago

Can carer change their personal details?

Updating your personal details

Written by Ian Deshays
Updated over a week ago

How do I know that carer or office user has accepted ShiftCare invitation?

Written by Ian Deshays
Updated over a week ago

Invoices

Creating a No Charge price

How to create a price which doesn't result in charging the client

Written by Ian Deshays
Updated over a week ago

How do I send an invoice to someone other than a client's primary contact or carer?

Written by Ian Deshays
Updated over a week ago

Use Invoice summary for bookkeeping purposes?

Creating single journal entry in your accounting system based on invoices generated within ShiftCare.

Written by Ian Deshays
Updated over a week ago

How do I put two staff on a shift and charge the client for both staff members?

2:1 ratio invoicing. Assign double the staff to a shift and charge the participant for double the staff

Written by Ian Deshays
Updated over a week ago

How does tax inclusive and tax exclusive work?

Understanding taxes within ShiftCare

Written by Ian Deshays
Updated over a week ago

Why is paid invoice shown as unpaid or overdue?

Adjust rounding threshold for invoice payment

Written by Ian Deshays
Updated over a week ago

How do I send invoices to multiple recipients?

Send the same invoice to multiple contacts or emails so they all receive a copy of the invoice

Written by Ian Deshays
Updated over a week ago

What are my options when client does not receive Invoice email from ShiftCare?

When you email client an invoice from ShiftCare but they do not receive it

Written by Ian Deshays
Updated over a week ago

Email invoice

Invoice email status or who can email the invoice. What is reply to email for invoices

Written by Ian Deshays
Updated over a week ago

Clients

Edit, delete or replace notes and images placed in the notes

Progress notes or case notes added by staff or care workers can be edited by Admins or you turn off this function.

Written by Ian Deshays
Updated over a week ago

Why is shift highlighted in red on client billing report?

When shift is highlighted in red on client billing report

Written by Ian Deshays
Updated over a week ago

Mobile App

Mobile app events page shows Disabled For Client

The message 'disabled for client' in the events tab of the app is shown

Written by Ian Deshays
Updated over a week ago

How can I check version of ShiftCare App?

ShiftCare app version

Written by Ian Deshays
Updated over a week ago

Why are shifts showing up in different timezone?

Shifts in your app are probably showing up for a different timezone

Written by Ian Deshays
Updated over a week ago

How do I update ShiftCare App?

Updating your ShiftCare app

Written by Ian Deshays
Updated over a week ago

Subscription

Increase the number of staff licenses - upgrade subscription

A guide on increasing licenses so new staff can be invited

Written by Ian Deshays
Updated over a week ago

What happens if your card payment fails

When your subscription is due for renewal the system will automatically process the payment

Written by Ian Deshays
Updated over a week ago

Update your payment details for credit card payments of your subscription

Change the account that ShiftCare subscription fees are taken out of and charged to

Written by Ian Deshays
Updated over a week ago

What is my subscription date

Your subscription will renew automatically at the end of the billing period - either monthly or annually depending on your subscription type

Written by Ian Deshays
Updated over a week ago

Viewing your invoices from ShiftCare

Where to find invoices from ShiftCare regarding your subscription and license costs

Written by Ian Deshays
Updated over a week ago

Starting your subscription plan

Beginning your subscription with ShiftCare

Written by Ian Deshays
Updated over a week ago

Fix error message: Number of users can not be greater than max subscription limit.

Upgrade subscription to add more carers to your account

Written by Ian Deshays
Updated over a week ago

Downgrading your subscription - decrease the number of licenses

This article covers how to reduce your subscription for example reduce the licenses or change the subscription plan

Written by Ian Deshays
Updated over a week ago

Cancel ShiftCare subscription

Closing down ShiftCare account

Written by Ian Deshays
Updated over a week ago

ShiftCare Connect

How do clients/members access ShiftCare connect?

Overview of how ShiftCare Connect looks for clients, their contacts or third parties to access the client's calendar

Written by Ian Deshays
Updated over a week ago

How can eligible members/clients request service?

Create shifts through ShiftCare Connect

Written by Ian Deshays
Updated over a week ago

How to accept client/member invite for ShiftCare Connect?

Connect

Written by Ian Deshays
Updated over a week ago