FAQs

Frequently Asked Questions

55 articles
Andrew avatarIan Deshays avatarZefania avatar+1
Written by Andrew, Ian Deshays, Zefania and 1 other

Scrollbar overlaps interface in Chrome

There may be instances where an erroneous scrollbar overlaps part of the ShiftCare user interface and drop down menus (Chrome for Windows)
Andrew avatar
Written by Andrew. Updated over a week ago

Zoom - tips on how to use

At ShiftCare we use Zoom for training and webinar sessions. This article covers the basics of using it
Ian Deshays avatar
Written by Ian Deshays. Updated over a week ago

When I request a download from ShiftCare, where is notification sent?

Where do export or download notifications get sent?
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Written by Ian Deshays. Updated over a week ago

Customise categories or types for staff or client documents or shift types & compliance report

Expand the options for Client document categories, Carer competency & qualification categories, Report headings, Shift types, Client types
Ian Deshays avatar
Written by Ian Deshays. Updated over a week ago

Why can't I set an expiry date or category on an uploaded document?

Allowed document file types: .pdf .docx .doc .jpg .png Expiry, Category and visibility can be set for PDF and Word files only
Ian Deshays avatar
Written by Ian Deshays. Updated over a week ago

How to manage ShiftCare notifications

Office users - Admin, Coordinator & HR roles can subscribe or turn off email notification for shift events
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Written by Ian Deshays. Updated over a week ago

Add additional public holidays in account settings

Additional public holiday dates can be added in account settings. Common holidays are set up already.
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Written by Ian Deshays. Updated over a week ago

As an office staff how can I access ShiftCare on the go?

Office staff can easily access ShiftCare on the go from any internet connected device - laptop, tablet, iPad or smartphone
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Written by Ian Deshays. Updated over a week ago

Which browser and operating system is compatible with ShiftCare?

Browser and OS compatibility
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Written by Ian Deshays. Updated over a week ago

How do I logout?

Logout from ShiftCare admin account
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Written by Ian Deshays. Updated over a week ago

I am not receiving change password email?

Not receiving change password email
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Written by Ian Deshays. Updated over a week ago

Does ShiftCare support daylight saving changes?

Daylight saving
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Written by Ian Deshays. Updated over a week ago

How to filter ShiftCare email notifications?

Email rules to filter out ShiftCare notifications
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Written by Ian Deshays. Updated over a week ago

Saving ShiftCare view to pdf on your desktop

Print to pdf
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Written by Ian Deshays. Updated over a week ago